Privacy Policy

Last updated: 7 July 2023

This Privacy Policy describes how EquiCare Human Services (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals (“you” or “users”) who visit and use the website: https://equicarehumanservices.com.au (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using the Website, you agree to the terms and conditions of this Privacy Policy.

Information We Collect

We may collect personal information that you provide voluntarily when you interact with the Website, such as when you fill out a contact form or send us an email. The types of personal information we may collect include:

Name
Email address
Phone number

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

Your IP address
Browser type and version
Operating system
Referring website
Pages you visit on our Website
Time and date of your visit
Time spent on each page

We may use cookies, web beacons, and similar technologies to collect this information. You can manage your cookie preferences through your browser settings.

Use of Information

We use the collected information for the following purposes:

To provide and maintain the Website
To respond to inquiries, comments, or questions
To send newsletters and promotional materials (if you have subscribed)
To improve the user experience on the Website
To prevent fraud and enhance security

Website Statistics

EquiCare Human Services makes a record of your visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (e.g.. .com, .gov, .au, .uk, etc), the date and time of the visit to the site, the pages accessed, the previous site visited and the type of browser used.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.

Personal Information

EquiCare Human Services, through its website, invites people to provide personal information through feedback forms, subscription forms, or for other specified purposes. The information will only be used for the purposes originally intended. EquiCare Human Services, will not use or disclose your personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Security

EquiCare Human Services endeavours to implement the highest levels of security to protect your privacy while using this website. However it should be noted that there is an inherent risk associated with the use of an insecure public network such as the World Wide Web. Though minor, the potential does exist that a user’s transactions (including e-mail’s) may be viewed, intercepted or modified by a third party.

If you prefer to use an alternative means of delivery, you can send the information via normal communications methods; i.e. mail, phone or fax. If you take this approach, please make it clear which part of the website you are responding to. Please contact us using the details set out under the Contact details heading.

Access to Personal Information

You have a right to access personal information EquiCare Human Services holds about you, subject to some exceptions allowed by law. We may ask to verify your identity and for more information about your request. EquiCare Human Services will respond and comply with any such request within a reasonable period after the request is made except where the Privacy Act 1988 or the Australian Privacy Principles allow us to refuse to do so. You may also request that EquiCare Human Services stops using your information and contacting you and we will comply with your request (for example if at any time you would prefer to stop receiving newsletters and updates from us, please use the unsubscribe option included in the e-bulletin or other material). To request access to your personal information please contact us using the details set out under the Contact Details heading.

External sites and cross-border transfers of personal information

External sites that are linked to or from this site are not under EquiCare Human Services’ control and you are advised to review their privacy policies. EquiCare Human Services does not disclose your personal information across international borders e.g. EquiCare Human Services’ does not use offshore data storage for backup or security.

Privacy Complaints

If you wish to complain about a breach or potential breach of this Privacy Policy, the Australian Privacy Principles, or a registered APP code (if any) that binds us, please contact us. Please contact us using the details set out under the Contact Details heading. We will always endeavour to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised Privacy Policy on the Website and indicate the date of the last update. Your continued use of the Website after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you would like to send us questions about our Privacy Policy, have any concerns about privacy or wish to make a complaint about any breach or potential breach of this Privacy Policy or the Australian Privacy Principles, please contact us using the details set out below:

Equicare Human Services PTY
Phone: 0424 003 460
Email: info@equicarehumanservices.com.au